Audit-ready accommodation workflows for UK housing teams.
Designed with procurement-ready security controls and a defensible audit trail, the platform supports housing officers across emergency and temporary accommodation — from initial suitability review to caseworker-led updates and supplier reconfirmation requests.
Designed with procurement-ready security controls. Officer-led decisions, always.
Why housing teams choose Jigsaw
Temporary accommodation pressure is rising — and decisions still have to be defensible.
One platform across temporary accommodation, decants and emergency moves.
Reduce time-to-shortlist for homelessness duty placements while preserving statutory rigour and audit trails.
Match residents to suitable decant accommodation respecting tenancy continuity, accessibility and school anchors.
Coordinate phased moves with contractor schedules and accommodation availability windows.
Place households after fire, flood or escape-of-water claims with cost visibility and provider compliance tracking.
Transparent scoring. Officer oversight. Audit-ready by default.
Every property is scored against the household using nine weighted criteria. No black boxes — the breakdown is visible.
Officers always review, request changes or escalate. The platform supports officer-led shortlisting and does not make final allocation decisions.
Every recommendation, override and decision is logged with reason, user, role and timestamp.
Confidential addresses, accessibility, affordability and statutory limits surface as clear, calm warnings.
See weekly cost, variance vs budget cap and placement-type breakdown across your portfolio.
A procurement pack covers DPIA, governance, RBAC, retention and pilot structure out of the box.
Three layers. Fully explainable.
- 1Hard rule filters
Bedroom need, max occupancy, accessibility, excluded boroughs, availability, compliance status and budget cap.
- 2Weighted scoring (0–100)
Nine criteria including bedroom suitability, location, availability, affordability, accessibility, compliance, provider reliability, continuity and risk.
- 3Plain-English explanation
Every recommendation comes with reasons, warnings, missing-data notes and an officer review summary.
Procurement-ready safety controls, visible to housing teams.
The platform is operated with the controls councils and housing associations expect. Officer-led, audit-ready, and designed so risky workflows can be paused at any time without redeploying code.
Read-only visibility of which platform features are live, parked, or under controlled rollout — checked by housing managers and procurement.
Defined safety controls can be adjusted at runtime by approved system administrators, with reason, audit ID and review history captured for every change.
High-risk workflows can be paused in seconds by authorised operators with a CONFIRM EMERGENCY PAUSE phrase and a written reason — recorded to the audit trail.
Each role sees the guidance for their own responsibilities only — housing managers, senior officers, caseworkers, procurement viewers and break-glass operators.
Every override, pause, supplier reconfirmation request and caseworker-led update is logged with user, role, timestamp and reason — defensible after a complaint.
Access is scoped to role. Cross-role data exposure is tested. Suppliers and clients see only what their role is authorised to see.
Operational readiness is reviewed before each release. No certifications are claimed unless evidenced.
Who uses the platform, and what they see.
Access is scoped to role. Each role has a guided walkthrough in the Help Centre. Cross-role data exposure is tested; the platform does not show data outside the user’s authorised role.
Oversees allocations, audit and team capacity for the council or housing association.
Reviews shortlisted options and signs off officer-led allocation decisions.
Captures household needs and updates suitability notes for officer review.
Read-only view of supplier mix, average nightly cost and suitability outcomes.
Authorised to pause high-risk workflows in defined emergency scenarios.
Answers for officers, procurement and DPOs.
What is Jigsaw TA Allocation AI?+
Jigsaw TA Allocation AI (also called Jigsaw HousingMatch AI) is an officer-facing decision-support platform for temporary accommodation allocation, emergency decant matching and planned maintenance relocation. It is owned by Jigsaw Conferences Ltd, a UK B2B venue finding and emergency accommodation specialist. The platform recommends suitable temporary accommodation, explains the reasoning, flags risk and produces officer-ready summaries. Housing officers remain responsible for the final decision.
Does the AI make final housing decisions?+
No. The platform is decision-support only. It recommends, scores, explains and flags risk. Authorised housing officers always make the final allocation decision. Every recommendation and every officer action is logged to an audit trail. The system is designed to support compliance with UK GDPR Article 22 expectations around solely automated decisions affecting individuals.
How does the matching engine work?+
A three-layer engine. First, hard rule filters exclude any property that fails non-negotiable requirements (bedroom need, accessibility, excluded boroughs, availability, compliance, budget). Second, remaining properties are scored 0–100 using nine weighted criteria including bedroom suitability, location, availability urgency, affordability, accessibility, compliance, provider reliability, school/medical continuity and risk reduction. Third, a plain-English explanation is produced for every recommendation.
How does Jigsaw protect resident data?+
The platform is designed for UK GDPR-aligned processing. Local authorities and housing associations remain the Controller; Jigsaw acts as Processor where processing resident data on documented instructions. The platform supports DPIA documentation, role-based access, audit logging, data minimisation and retention controls. It is designed with procurement-ready security controls. No certifications are claimed unless evidenced.
Which organisations is this for?+
Local authority homelessness and TA teams, housing associations running decant programmes, contractors managing planned maintenance relocation, insurers placing households after fire or flood damage, and emergency accommodation teams supporting cladding remediation and large-scale resident moves.
Is the demo using real data?+
No. The demo uses synthetic, fabricated data only. No real personal data, supplier contact details or resident records appear anywhere in the demo platform. Production deployments would only process real data after a DPIA is signed off by the Controller and an appropriate processing agreement is in place.
See the working demo — with synthetic data.
Open the officer console, run an AI shortlist, review the explanation and approve a recommendation — every action logged to the audit trail.